FAQs
Order
Can I cancel my order?
Can I cancel my order?
We completely understand, we change our minds too! As much as we would like to, once an order has been placed, we are unable to change or cancel it at this time. We hope to have a cancellation window sometime in the future. If the item(s) do not work, be sure to exchange them for a preferred style or return them for a refund. As a reminder, national return costs are free.
What if I want to talk to someone?
What if I want to talk to someone?
We want to talk to you too! Contact us with any questions, concerns or comments. We will be sure to respond to you within 48 hours. Please note, however, that requests sent on Friday will receive a response the following Monday, but possibly earlier.
Delivery
Which countries do you deliver to?
Which countries do you deliver to?
We currently ship to the United States, Canada, Australia and the United Kingdom. To inquire about shipping to another destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional fee). International shipping times depend on products and destination (estimated at checkout).
Returns and Refunds
How to return a product ?
How to return a product ?
Items must be returned within 30 days of receiving your order. Items must be returned in the same condition they were received, be unworn/unused, have all tags still attached, and include all original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days of receipt of the item(s).